Careers

Duties & Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and pain
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls, potential  and note useful information

Requirements and skills

• Experience in tele sales specially SAP Business One ERP 
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting telesales quota over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be resident in Cairo
• Female only

The SAP business one consultant will be expected to take the following duties:

• Gather and analyse clients’ business and functional specifications for translation into a detailed design document.
• Install, configure and optimize SAP Business One applications and solutions as per the design document.
• Design and undertake system testing and support User Acceptance Testing (UAT) paying attention to versioning and transition from development and test to production phases
• Present regular project updates to the client, as appropriate, throughout the project lifecycle
• Proactively identify and assess risk and escalate to the project manager as required
• Troubleshoot implementation issues
• Provide alternate solutions where technical constraints impede the business process
• Produce and maintain customer specific implementation documentation.
• Ensure projects are delivered to customers satisfaction within time and on budget.
• The majority of this role will be based on-site and will therefore require significant travel.
• Support the sales team during presales with workshops and demonstrations and proposal documentation
• Implement add-on solutions
• Expert in specific industry add-ons to SAP B1 to meet particular market needs
• Manage integration to external systems
• Maintain product knowledge
• Achieve and maintain qualifications in SAP Business One and related applications
• Provide technical support to existing Business One clients
• Database Configuration, Setup, Gathering Master Data, Preparation master data templates & uploading data by using DTW tool
• Strong SQL scripting and query writing skills
• Strong report writing tool skills/Crystal Reports skills
• Excellent in presales activities, solutions presentation & demos.

Requirements & Skills

• MUST be resident in Cairo.
• Applicants should have hands-on experience of implementing SAP Business One within a variety of companies and industries.
• You must be able to communicate and develop positive relationships with a wide variety of clients, and must be a team player.
• ERP Implementation Experience – History of delivering complete ERP systems at a skilled level or client side implementation exposure.
• Excellent communication skills – Consultants need excellent questioning and listening skills to be able to investigate and understand a client’s real business needs. They also need equally good presentation and writing skills to be able to demonstrate to clients that their needs are understood.
• Teamwork – Consultants need to work in a tightly knit team supporting and complementing their colleagues.
• Problem Solving – Consultants need to demonstrate that they are flexible and persistent in their approach to work and have a logical problem solving method of completing tasks.
• Business skills – Consultants need a clear understanding of the ways business works, the structure of different businesses and the way business processes operate.
• Technical skills – An understanding of how business systems should operate to support a clients business.
• Database Knowledge – A familiarity with relational database technologies.
• Office skills – In depth knowledge of MS Office applications.
• At least One Year SAP B1 Consultancy experience
• Full end to end SAP B1 implementation experience at a Partner or End Use

Duties & Responsibilities

• Acquiring and maintaining industry and product knowledge
• Representing FasTrak in a professional manner to customers and prospects
• Executing sales initiatives and strategies
• Advancing opportunities through a defined sales process
• Contacting customers and prospects by telephone and email
• Asking questions to identify needs and qualify leads
• Offering benefit-driven solutions based on needs
• Documenting prospect information, conversation details, and outcomes
• Scheduling followup activities with customers and prospects
• Preparing proposals
• Closing sales
• Maintaining account relationships 

Requirements & Skills

• Bachelor’s degree in business, marketing, related discipline (or equivalent work experience)
• 2+ years business development / sales experience
• Friendly and outgoing personality
• Confidence
• A desire to help others
• Well-developed listening, verbal, and written communication skills
• Proficiency with Microsoft Office applications
• Willingness to work as part of a team
• Openness to receiving frequent feedback

Duties & Responsibilities

• Oversee and support all administrative duties in the office and ensure that office is operating smoothly
• Manage office supplies inventory and place orders as necessary
• Perform receptionist duties: greet visitors, and answer and direct phone calls
• Receive and sort incoming mail and deliveries, and manage outgoing mail
• Develop office policies and procedures, and ensure they are implemented appropriately
• Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
• Manage office budget
• Identify opportunities for process and office management improvements, and design and implement new systems
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Qualifications and Skills

• Bachelor’s degree in business administration, communications, or a related field
• 2-3 years of work experience in an administrative/office management role
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to priotitize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities
• Must be proficient with Microsoft Office and Google products
• Female only
• Must Be resident in Cairo

Duties and Responsibilities

• Work with company CEO and/or Director to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees
• Direct all hiring and training procedures for new employees
• Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.) and keep employee handbook current
• Administer or change benefits, health plans, retirement plans, etc.
• Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive
• Coordinate and direct work activities for managers and employees
• Foster cross-functional relationships and ensure managers and employees are properly connected
• Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have
• Promote a positive and open work environment where employees feel comfortable speaking up about issues
• Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks
• Understand and adhere to all pertinent labor laws

Qualifications and Skills

• Comfortable working in a highly visible role
• Exceptional analytical and problem-solving skills
• Honest, ethical, and dependable
• Experienced in mediation and conflict resolution processes
• Positive, go-getter attitude
• Expert stress management skills and ability to make important decisions under pressure
• Attentive listener; understanding, empathetic, and personable
• Bachelor’s Degree in human resources, business administration, finance, or related field
• 2+ years of experience in HR
• Highly computer literate in Microsoft Suite (especially Excel) and various HR software programs including HRIS
• A proven leader with strong interpersonal skills, keen to motivate and effectively educate and connect department managers and employees regarding all HR matters
• Must Be resident in Cairo
• Master’s Degree preferred